Support

Brijee processes payments for other businesses, so a charge you don't recognise is from whoever you bought from — their name is on your receipt. Search your email for “Receipt from”. If you still can't place it, email us with the amount and date and we'll tell you which business it was.

Refunds are up to the business you paid, not us — they set their own policy and only they can approve one. Their email and phone number are on your receipt, and replying to that receipt reaches them directly.

Use the link in your subscription email — it cancels immediately, with no account or phone call. If you can't find it, email us and we'll resend it.

Email us right away with the amount and date. Tell your bank too — they can stop further charges on the card.

Card payments settle overnight and reach your bank in a couple of business days. Your Deposits page shows what was paid out and when.

Disputes appear at the top of your dashboard with a deadline. Email us your evidence — receipt, delivery proof, any messages with the customer — before that date and we'll file it with the card network. Miss the deadline and the money goes back automatically.

Underwriting usually takes a day or two. Your dashboard shows the current status, and we email you the moment it changes.

Email us the reference number from the receipt — it identifies the exact transaction and it's the fastest way for us to look it up.